Ready for the first withdrawal: seven checks
Seven checks make a first withdrawal simpler: documents and name as registered, a payment method you can use for withdrawals, bonus terms, limits, the pending period in the terms, support contacts, and a dated record. The mistake to avoid is learning the rules only when the request is already waiting.
How to use this list
Do the checks before you deposit and date each one. What an operator must verify, and which documents count, is covered on identity checks before play and ID checks before a payout. We do not repeat them here.
We promise no speed. We have not tested any operator's withdrawals.
The seven checks
- Name and address as registered. Source: your account details. Fails when they differ from your documents. Read why on the page about KYC.
- Verification complete. Source: the account's verification area. Fails when something is outstanding. Check it now, not after the request.
- A withdrawal method you can use. Source: the operator's payment terms. Fails when the terms do not list a way to pay out to your method. We have not verified any operator's list.
- Bonus terms. Source: the terms of any offer you accept. Fails when you cannot say what wagering applies; see live blackjack and bonus wagering and game contribution.
- Limits on withdrawals. Source: the operator's terms. Fails when limits are unstated.
- The pending period. Source: the operator's terms. Fails when no period is stated. See what pending means.
- Support and complaint contacts. Source: the operator's help pages. Fails when you cannot find a complaints route. If you need it later, see complaining about a pending withdrawal.
The checks and what we have
| No. | Check | Where to look | On this site |
|---|---|---|---|
| 1 | Name and address | Your account | Yours to confirm |
| 2 | Verification | Account area | LC 17.1.1 covers name, address and date of birth |
| 3 | Withdrawal method | Payment terms | Not checked |
| 4 | Bonus terms | Offer terms | Not checked |
| 5 | Withdrawal limits | Operator terms | Not checked |
| 6 | Pending period | Operator terms | Not checked |
| 7 | Support contacts | Help pages | Not checked |
More under money and ID checks.
Quick answers
- When should you prepare for a first withdrawal?
Before you deposit, or at the latest before you place your first bet. The checks cost nothing and make a later request simpler.
- Does this page say how fast a withdrawal will be?
No. We give no speed or time, because we have not tested any operator and the pending period is set in each operator's terms.
- Do you need documents ready?
Licensees must verify name, address and date of birth before play (LC 17.1.1). Which documents an operator accepts is its own rule, so check the operator's verification page.
- Does an active bonus change a withdrawal?
It can, because bonus terms may set wagering and a maximum stake. Read the terms for your offer; our pages on live blackjack and wagering explain the wording.
- Where do you go if the withdrawal stays pending?
Follow the steps on our complaint page, starting with the pending period in the terms.