ID checks before a payout: why and which documents
A casino licensed in Great Britain asks for ID because the Gambling Commission's licence conditions require it to check identity and age. LC 17.1.1 covers identity and SR 3.2.11 covers age. This applies to Casino Remote licensees as of 13 November 2026. Which documents are accepted, and when they are requested, depends on each operator's terms, which we have not yet read.
The rule behind the request
The two conditions are LC 17.1.1 and SR 3.2.11. We do not paraphrase them here; the reading is in What LC 17.1.1 and SR 3.2.11 require before you play.
The acronym KYC, short for know your customer, is defined in KYC at online casinos, defined.
What the operators name
| Candidate (licence to be confirmed) | Documents named | Form and channel | When asked |
|---|---|---|---|
| bet365 | Not checked | Not checked | Not checked |
| William Hill | Not checked | Not checked | Not checked |
| Coral and Ladbrokes | Not checked | Not checked | Not checked |
| LeoVegas | Not checked | Not checked | Not checked |
| Grosvenor Casinos | Not checked | Not checked | Not checked |
| 888casino | Not checked | Not checked | Not checked |
What to read before you request a payout
Find the section of the terms and the support page that name documents. Note which are accepted, the form (photo or scan), and the channel the operator names.
Send documents only through that channel. The seven checks in Ready for the first withdrawal: seven checks put this in order.
If your documents are refused
- Ask in writing which document or rule is at issue.
- Keep the reply and the date.
- Use the complaints procedure, as set out in Complaining about a pending withdrawal: what to do and when.
While documents are open, the withdrawal can stay pending: Pending withdrawal: what it means and how long is normal.
When checks are due
Our country note places the age check before a deposit, before free play and before any bet (SR 3.2.11). It places the identity check (name, address and date of birth) before play (LC 17.1.1).
So the right moment to send documents is early, when the account is opened. A request that arrives first at the withdrawal is the one likely to delay a payout.
When an operator asks for more at that point, ask in writing why it was not asked earlier. That is a question about its process, not a complaint yet.
How we checked this
We link to the condition texts and do not retell them. No operator terms or support pages were read for this page on 13 November 2026. Report an error through Wrong figure on a Seatcheck page? Report it here.
Quick answers
- Why does a casino ask for ID before a withdrawal?
Licence conditions require identity and age checks. LC 17.1.1 covers identity and SR 3.2.11 covers age. The detail is in our regulation page.
- Which documents will I be asked for?
The operator's terms and support page decide. We have not yet read those of the six candidates, so we name no document list as of 13 November 2026.
- Is a request for documents a refusal?
No. It is a verification step. If it is not answered, the withdrawal may stay pending, as explained in our pending withdrawal page.
- What if the operator refuses my documents?
Ask in writing which document or rule is the problem, then use the complaints procedure. Steps are in our complaint guide.